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The Independent Appeals Service (IAS) is a certified Alternative Dispute Resolution entity pursuant to the European Directive on Alternative Dispute Resolution (ADR) (2013/11/EU). It was created to provide a truly independent review on the lawfulness of parking charges that are imposed by private companies.


The International Parking Community (IPC) provides the electronic services to the IAS to facilitate the processing of the appeals. However, the online appeals system fully automates the processing of the appeal. Only the person appealing, the Operator who issued the charge and the Adjudicator have any influence in the outcome ensuring complete separation from the IPC.

The Adjudicators are all independent, solicitors or barristers. They are duty bound by their own professional standards bodies to uphold the rule of law and to maintain independence. This duty is expressly retained in the terms and conditions of their appointment. Importantly:
  • The Adjudicator's remuneration for considering each appeal is the same no matter what the result.
  • The Independent Adjudicator is only allowed to consider the lawfulness of the charge. They can't allow appeals based purely on mitigation. You may appeal on any ground which undermines the lawfulness of the charge or which otherwise affects the suggestion that you are liable for it.
  • The Adjudicator can consider only the representations made by the parties to the appeal.


Appellants may also file an appeal by post. In such cases we will transfer the information provided into the IAS system so that it can follow the normal process. However, all correspondence will be sent in hard copy through the post rather than by email.


Online Dispute Resolution

The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way.

It allows consumers to submit their disputes online in any of the 23 official languages of the European Union. The ODR platform transmits the disputes only to the quality dispute resolution bodies communicated by Member States.

Member States have to establish a national contact point to provide assistance to users of the ODR platform. The list of these national contact points is available on the ODR platform.

For further information, please visit the ODR Contact Point at:

https://www.odrcontactpoint.uk/

Or, the ODR Platform at:

https://webgate.ec.europa.eu/odr


The Independent Appeals Service is trading style of United Trade and Industry Ltd, Registered in England and Wales (08248531), 41 Greek Street, Stockport, Cheshire, England, SK3 8AX
Registered Data Controller: ICO number Z3417654

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