The Independent Appeals Service (IAS) is a trading name of United trade and industry Limited (08248531) (UNITI) which is a company registered in England & Wales whose address is Waterside House, Waterside, Macclesfield, SK11 7HG.
We also use the following trading names;
We operate under the General Data Protection Act with effect from 25th May 2018 along with other data protection legislation (collectively referred to below as DPA).
APPEALS, COMPLAINTS AND ENQUIRIES
The Independent Appeals Service (IAS) is approved by government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. We offer motorists the ability to appeal a parking charge to an independent adjudicator. We are provided with personal data by people appealing and by operators relating to any parking charge which is in dispute between one of our members and a motorist and in relation to any complaints and enquiries that we receive.
The IPC is an Accredited Trade Association (ATA), we are accredited by the Driver & Vehicle Licensing Agency (DVLA). Our members are able to request registered keeper data from the DVLA to pursue unpaid parking charges.
We ensure that our members follow our Code of Practice. We receive personal data relating to individuals who have received a parking charge or who have complained or enquired about a parking charge or other issue with one of our members.
We hold information relating to our members and their employees which is needed for carrying out our activities as a Trade Association and ADR provider.
THE LEGAL POSITION:
This Privacy Notice includes the following information to help you understand clearly how your data is being used:
YOUR RIGHTS ARE AS FOLLOWS:
Please note that you have the right to request the above, however, when we receive your request, we may object to your request if we do not agree with it. However, if you do make the request we will tell you if the request has been granted or not, within the relevant time frame.
RIGHT OF ACCESS:
You have the right to submit a Subject Access Request (SAR) and this can be done via an email request to our DPO. We will need to obtain proof of your identity before providing you with information we hold about you. You can do so by emailing email@example.com
NB please be aware that if you have created an account on either of the following websites, www.theipc.info or www.theias.org then you can access the information we hold for you by logging into you account and viewing any appeals, complaints or enquiries you have made.
If you require more information about items raised in this notice we would recommend the Information Commissioner’s Office (ICO) website: www.ico.org.uk
OUR LAWFUL BASIS FOR POCESSING YOUR PERSONAL DATA:
1. We have a legitimate interest in processing personal data.
Our legitimate interest is to conduct our functions as an ATA and ADR provider. This includes investigating actions of our operators and ensuring compliance with our Code of Practice, administering appeals and reporting to bodies and organisations who accredit and oversee us.
THE CATEGORIES OF ‘PERSONAL DATA’ WE PROCESS:
The personal details we will obtain include:
Your data will be held for sufficient time to enable the issue to be resolved and normally be held for 2 years after the dispute or issue which is raised.
ARE WE A DATA CONTROLLER OR PROCESSOR?
At times we are a Processor of personal data. Our members are required to offer motorists, who have complied with their internal appeals processes the ability to appeal to the IAS. Where a motorist is to be afforded this opportunity, the operator will provide us with personal data to facilitate this. The personal data provided will be;
We will hold this information as a processor. We will not amend this information.
In most other scenarios we will be a Data Controller for the personal data we process. This includes information provided to us by the person to whom the data relates, our members or any other third party who provides information to us.
SHARING YOUR PERSONAL DATA:
Your personal data may be shared with relevant third parties, such as an external software provider, our members (where an issue or dispute relates to that individual member), independent adjudicators, the DVLA, the Ministry for Housing and Local Government, Chartered Trading Standards Institute.
Where you decide to allow another person to communicate matters with us we will release your personal data to them so far as is necessary to fulfil our obligations.
We will not transfer or permit your personal data to be transferred out of the European Union (EU).
WHEN WILL WE CONTACT YOU?
We will only contact you when we need to and in pursuance of the purposes for which we hold your data. If you are a member; we will contact you to provide you with advisory information which we believe you will find helpful.
If you have any queries relating to this Privacy Notice our Data Protection Officer (DPO) can be contacted by emailing firstname.lastname@example.org, by registering an account at https://theipc.info/complaints and logging a complaint with us or by writing to us at the above address.
COMPLAINTS ABOUT THE PROCESSING OF DATA
If you wish to make a complaint about the processing of your data, you have the right to appeal to the Supervisory Authority; the ICO who can be contacted via their website www.ico.org.uk