User Guide - Appealing a Parking Charge

Appeal Conditions

• User guide to explain when people can appeal, for example only after they've appealed to the operator. Pinch some text from elsewhere on the IAS site.
• The following guide will explain the conditions you have to meet to be able to launch an appeal with the IAS.
• The IAS will not consider appeals in the following circumstances:
  1. Where you have not attempted to resolve the dispute directly with the Operator.
  2. Where another ADR entity or a court has already begun to deal with the matter.
  3. Where the appeal is considered to be vexatious.
  4. Where dealing with such a type of dispute would seriously impair the effective operation of the IAS.
  5. Where the parking charge was imposed more than 12 months ago.
• You can appeal using the IAS if you apply to the following conditions;
  • You are the person or the representative that has been given the parking charge.
  • The parking operator has to be willing to take part in the IAS scheme. 
  • You've had to make an appeal to the operator in accordance with their internal procedures.
  • You have to be able to lodge an appeal with the IAS within 12 months of your appeal to the operator being rejected.
  • You have to be able to lodge an appeal with the IAS within 21 days of your appeal to the operator being rejected? 

  
  

  
  
• If you meet the required conditions then you are able to launch an appeal using the IAS.